MAKING AN ORDER
No, you can also place an order as a guest. But, there are some advantages if you have an account with us:
- Easy and quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
Please contact us so we can change your email address. We can also change your name, and address but we cannot change your order.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold. If you have made a mistake and provided us with an invalid address, we are unable to give you a refund until the package is returned back to us by the post office.
USA/Canada: 4-10 business days
Europe: 7-15 business days
International: 9-20 business days
Unfortunately our shipping with Canada Post via air mail does not come with tracking numbers.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Please send us an e-mail and we will find a solution to the problem.
No problem! Just indicate in the notes section your wrist size and we will do our best to make sure the bracelet fits you to your liking.
SHIPPING AND CUSTOMS
Due to the fact that our bracelets are all handmade it may take 1-3 business days to be shipped out. You will receive an email update once your order has been shipped.
United States residents and all International orders are tax free.
Canadian residents are subject to the Canadian tax rate by law.
Please check the promotion we have at the bar at the top of the page!
Please read the "Returns/Exchanges" page for detailed information.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please contact us as soon as possible after receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.