FAQ

 

 


MAKING AN ORDER

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some advantages if you have an account with us:

  • Easy and quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can also change your name, and address but we cannot change your order.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold. If you have made a mistake and provided us with an invalid address, we are unable to give you a refund until the package is returned back to us by the post office.

When will my order arrive?

USA/Canada: 4-10 business days
Europe: 7-15 business days
International: 9-20 business days

How do I track my order?

Unfortunately our shipping with Canada Post via air mail does not come with tracking numbers.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order?

Please send us an e-mail and we will find a solution to the problem.

What if my wrist is in between sizes?

No problem! Just indicate in the notes section your wrist size and we will do our best to make sure the bracelet fits you to your liking.


SHIPPING AND CUSTOMS

When will my order be processed?

Due to the fact that our bracelets are all handmade it may take 1-3 business days to be shipped out. You will receive an email update once your order has been shipped.

Will I be charged with customs and taxes?

United States residents and all International orders are tax free.
Canadian residents are subject to the Canadian tax rate by law.

Is my order eligible for free shipping?

Please check the promotion we have at the bar at the top of the page!


RETURNS

How do I return an item?

Please read the "Returns/Exchanges" page for detailed information.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us as soon as possible after receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

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